We guarantee quality assurance

To be considered as interpreters for Global Interpreting all interpreters must meet the following minimum requirements:

  • 5 years or more of active experience in over-the-phone, consecutive or simultaneous interpreting environments.
  • Attendance at an institution of higher education.
  • Familiarity with U.S. culture and systems and the culture and systems of all other working languages.
  • Native or near-native fluency in all working languages.

Ongoing Assessments

All Interpreters are subject to ongoing, random assessments by both Global Interpreting management and by clients through client feedback programs.

All interpreters are subject to ongoing reviews of professional standards and quality for language proficiency and for "over-the-phone" protocols by Global Interpreting management.


Ongoing Training

All interpreters are required to participate in ongoing and continual education. In addition to language and cultural proficiency and first-person interpreting skills, special attention is paid to the importance of customer service, both to the Global Interpreting client as well as the LEP customer. Care is taken to ensure professional and culturally appropriate interaction to achieve the highest level of client satisfaction possible.

  
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